Welcome to the ACA Digital Refund and Returns Policy page. At ACA Digital Electronic Store, we strive to ensure that every customer enjoys a smooth and satisfactory shopping experience. If you’re not completely happy with your purchase, we’re here to assist you.
Returns Policy
You may return items within 3 days of the purchase date. To be eligible for a return, the product must be unused, undamaged, and returned in its original packaging. A valid receipt or proof of purchase is required. To start your return, please visit our Contact Us page. At ACA Digital, we make returns simple and straightforward, so you can shop with complete confidence.
Refund Process
Once we receive and inspect the returned product, we will notify you of the outcome. If the return is approved, your refund will be issued to the original payment method used during checkout. Please allow up to 7 business days for the refund to be processed. Kindly note that shipping charges are non-refundable, except when the return is due to an error on our part.
Exchanges
If you need a different size, model, or color, please contact us within 2 days of delivery. Exchanges are subject to product availability, and we’ll guide you through the next steps once we receive your request. Our goal is to ensure quick and hassle-free exchanges to keep your shopping experience smooth and uninterrupted.
Non-Returnable Items
Certain items are non-returnable and non-refundable. These include:
- Gift cards
- Downloadable software products
- Personalized or custom-made items
- Perishable goods
- Damaged or Defective Items
In the unfortunate event that your item arrives damaged or defective, please contact us immediately. We will arrange for a replacement or issue a refund, depending on your preference and product availability.
Damaged or Defective Items
If your item arrives damaged or defective, contact us immediately via our Contact Us page. Depending on the situation and availability, we will arrange a replacement or offer a full refund.
Return Shipping
You will be responsible for paying the shipping costs for returning your item unless the return is due to our error (e.g., wrong item shipped, defective product). In such cases, we will provide you with a prepaid shipping label.
Processing Time
Refunds and exchanges will be processed within 7 business days after we receive your returned item. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.
Contact Us
If you have any questions or concerns about the ACA Digital refund and return policy, feel free to reach out to our customer service team via the Contact Us page. We’re here to make your experience at ACA Digital smooth and worry-free.